Refund & Cancellation Policy

This policy explains how cancellations and refunds work for AssetFlow Pro and Mail Migration, provided by [Legal Entity Name] ("Akaay").

1. AssetFlow Pro (subscription)

• Cancel anytime: you can cancel your subscription from your account settings or by emailing hello@akaaytech.com. Cancellation stops the next renewal charge.
• No partial refunds for time already used: cancelling mid-cycle gives you access until the end of the billing period you've already paid for, but we don't refund the unused portion of that period.
• First 7 days — money-back window: [Confirm if you want to offer this — common for SaaS, not mandatory. If offered: new subscribers who cancel within 7 days of their first payment can request a full refund of that first charge.]
• Billing errors: if you're charged incorrectly (e.g. double-billed, wrong plan charged), contact us within 30 days and we'll refund the error in full.

2. Mail Migration (one-time service)

• Before migration starts: if you cancel before we begin work on your migration (before the pre-migration assessment is completed), you get a full refund.
• After migration starts, before completion: if work has started but isn't finished, [Decide policy — e.g. "a pro-rated refund based on mailboxes already migrated" or "no refund once assessment is complete." This should match your actual delivery process.]
• After successful completion: once a mailbox has been migrated and verified as requested, that portion of the charge is non-refundable.
• Our error: if a migration fails or is materially incomplete due to our error, we will either fix it at no extra charge or refund the affected portion.

3. How refunds are paid

Approved refunds are issued to the original payment method via our payment gateway ([Razorpay / PayU]), typically within [e.g. "5-7 business days"] of approval. Bank processing times beyond that are outside our control.

4. How to request a cancellation or refund

Email hello@akaaytech.com with your account/company name and the invoice or payment reference. We'll confirm receipt within [e.g. "2 business days"] and let you know the outcome.